Refund policy
Return and Refund Policy
Last updated: October 19, 2026
At ReindeerGlow, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled.
1. Returns
Return eligibility depends on the item purchased and the applicable terms of sale.
Where a return is accepted, items must generally be returned in the condition in which they were received, unused, with original tags and packaging, unless otherwise specified in the return instructions or required by applicable law.
If an item has been used, damaged, or handled beyond what is reasonably necessary to inspect it, we may adjust the refund where permitted by applicable law.
Please contact us before returning any item so we can confirm eligibility and provide the appropriate return instructions.
2. How to Request a Return
To request a return or cancellation, contact us at rozetumbado@gmail.com before sending any item back.
Return and cancellation requests are reviewed in accordance with this policy, the applicable terms of sale, and your rights under applicable consumer protection laws.
Please do not send items to an address that has not been authorized by our customer service team.
Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for returns requested due to a change of mind.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us promptly if an item arrives damaged or defective, or if you receive the wrong product.
When contacting us, please include your order number, a description of the issue, and clear photographs where appropriate. This helps us assess the issue and determine the appropriate resolution.
Eligible cases will be handled in accordance with applicable law and may qualify for a replacement, exchange, refund, or another appropriate remedy.
4. Non-Returnable Items and Exceptions
Certain products may not be eligible for return, as specified in the product listing or applicable terms of sale.
Any exclusions will be communicated where required by law. Nothing in this policy excludes products from remedies that are legally required for defective, damaged, misdescribed, or otherwise nonconforming goods.
If you are unsure whether a specific item is eligible for return, please contact us before sending it back.
5. Exchanges
If you would like to exchange an item, contact us at rozetumbado@gmail.com before returning it.
Exchange requests are subject to product availability, return eligibility, and applicable consumer protection laws. Our customer service team will explain the available options and next steps.
6. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method unless otherwise agreed or required by applicable law.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund. Processing times may vary depending on the payment method.
If your refund has been approved but has not appeared after a reasonable processing period, please contact us at rozetumbado@gmail.com so we can assist you.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at rozetumbado@gmail.com.
Cancellation requests are subject to the order’s fulfillment status and applicable law. We cannot guarantee cancellation once an order has entered processing or has been shipped. This does not affect any cancellation or refund rights that may apply under applicable law.
8. Consumer Protection Rights
This policy does not limit any rights or remedies available to you under applicable consumer protection laws.
Such rights may include remedies where products are defective, damaged, not as described, not delivered within a legally required or agreed timeframe, or otherwise fail to comply with applicable legal requirements.
Where mandatory consumer protection laws provide rights that are more favorable to the customer than this policy, those legal requirements will apply.
9. Contact Us
For questions about this policy, return requests, exchanges, order cancellations, or damaged or incorrect items, please contact us:
Store: ReindeerGlow
Email: rozetumbado@gmail.com