Política de privacidad

Privacy Policy

Last updated: October 19, 2026

ReindeerGlow operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, make a purchase through, or otherwise interact with our Services, or when you communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will govern those matters.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described below.

1. Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you or another individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify an individual.

Depending on how you interact with our Services, your location, and applicable law, we may collect or process the following categories of personal information:

• Contact Information: Your name, billing address, shipping address, email address, and telephone number.
• Financial and Payment Information: Payment method, transaction details, payment confirmations, and other information necessary to process payments. Payment card and financial account information may be collected and processed by our payment providers.
• Account Information: Your username, password, account preferences, and settings, where applicable.
• Transaction Information: Products you view, add to your cart, save, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications: Information you provide when contacting customer service, submitting questions, or making complaints.
• Device Information: Information about your device, browser, internet connection, IP address, and other technical identifiers.
• Usage Information: Information about how and when you access, browse, or interact with our Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.
• Automatically through our Services: Through cookies, similar technologies, your device, and your interactions with our website.
• From service providers: From companies that provide payment processing, analytics, customer support, hosting, order fulfillment, shipping, and other services on our behalf.
• From business partners and other third parties: Where permitted by applicable law and consistent with this Privacy Policy.

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes.

Providing and Improving Our Services

We use personal information to process payments, fulfill orders, arrange shipping, manage accounts, remember preferences, handle returns and exchanges, provide customer support, and improve the shopping experience.

We may also use information to understand customer preferences and recommend relevant products.

Marketing and Advertising

Where permitted by law and subject to your preferences, we may use personal information to send promotional communications, provide offers, and display advertisements for our products on our website or third-party platforms.

Advertising may be based on your interactions with our store, products you have viewed, or items you have added to your cart.

You may opt out of promotional emails by using the unsubscribe link provided in those communications. Where applicable, you may also have the right to opt out of certain targeted advertising or personal information sharing.

Security and Fraud Prevention

We may use personal information to authenticate accounts, process secure payments, detect and investigate suspected fraud, prevent unauthorized activity, protect our customers, and safeguard our Services.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

Communication and Customer Support

We use personal information to respond to inquiries, resolve complaints, provide order updates, and maintain our relationship with customers.

Legal and Regulatory Compliance

We may process personal information when necessary to comply with applicable laws, respond to valid legal requests, enforce our policies, resolve disputes, or protect our legal rights and the rights of others.

4. How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances, as permitted by applicable law:

• Shopify and service providers: To support website hosting, payment processing, analytics, customer support, order fulfillment, shipping, and other operational functions.
• Marketing and advertising partners: To support advertising, promotional activities, and measurement of advertising performance, subject to applicable law and your privacy choices.
• Third parties at your direction: When you request or authorize us to share information, such as to facilitate delivery or use a third-party integration.
• Affiliates and business partners: Where necessary for legitimate business operations and permitted by law.
• Legal and business transactions: In connection with a merger, acquisition, insolvency proceeding, legal obligation, valid legal request, enforcement of our terms, or protection of our rights and the rights of others.

We do not disclose personal information indiscriminately. Any disclosure is subject to applicable legal requirements.

5. Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes certain personal information relating to your access to and use of our Services to provide, maintain, and improve its platform.

Information submitted through our store may be transmitted to Shopify and to service providers that may operate in countries other than your own.

Shopify may also process personal information obtained from your interactions with our store, other merchants, and the Shopify platform to provide certain features and improve its services, subject to its own privacy practices.

For more information about how Shopify processes personal information and the privacy rights available to you, please visit:

https://privacy.shopify.com/en

Depending on your location, you may be able to submit privacy requests through Shopify’s privacy portal or directly to us.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, understand website traffic, improve performance, and support advertising activities.

You may be able to manage cookies through your browser settings and, where available, through our website’s cookie preferences tools.

Disabling certain cookies may affect the functionality of parts of our Services. Where required by law, we will request consent before using non-essential cookies or similar technologies.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites that we do not control. We encourage you to review their privacy policies and terms before providing personal information.

Information you share in public or semi-public areas of third-party platforms may be visible to other users and may be used by those platforms or others according to their own policies.

The inclusion of a third-party link does not necessarily imply our endorsement of that website or its operator.

8. Children’s Privacy

Our Services are not intended for individuals who are below the age at which they may independently consent to the processing of personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, please contact us using the information in the Contact section so that we can review the request and take appropriate action.

Where applicable, we will comply with legal requirements concerning the collection, use, disclosure, and deletion of children’s personal information.

9. Security and Retention of Personal Information

We implement reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests, subject to applicable law.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the following:

• Right of Access: Request access to personal information we hold about you.
• Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
• Right to Correction: Request correction of inaccurate personal information.
• Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
• Marketing Preferences: Opt out of promotional emails by using the unsubscribe link included in those messages.
• Targeted Advertising and Data Sharing: Where applicable, request to opt out of certain targeted advertising or disclosures classified as a sale or sharing under relevant privacy laws.

These rights are not absolute and may be subject to verification requirements and legal exceptions.

To exercise a privacy right, contact us using the details provided below. You may also visit Shopify’s privacy portal at:

https://privacy.shopify.com/en

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

Where permitted by law, you may authorize another person to submit a privacy request on your behalf. We may require proof of authorization and verification of your identity before processing the request.

We will respond within the timeframes required by applicable law.

11. Complaints

If you have concerns about how we collect, use, or disclose your personal information, please contact us using the details below.

Depending on your location, you may also have the right to appeal our decision or submit a complaint to the relevant data protection or privacy authority.

12. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

When international transfers are subject to specific legal requirements, we will use appropriate safeguards or other legally recognized transfer mechanisms, as required by applicable law.

Where applicable, these safeguards may include standard contractual clauses approved by the relevant authorities or transfers to countries recognized as providing an adequate level of data protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or regulatory requirements.

When we make changes, we will publish the updated version on this website, revise the “Last updated” date, and provide any additional notice required by applicable law.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Store: ReindeerGlow

Email: rozetumbado@gmail.com

Mailing Address: Rancho Don Antonio, 43810 Don Antonio, Hidalgo, Mexico.